Standard shipping is complimentary on every order, with no minimum spend. International orders are delivered duty paid (DDP), with import duties, taxes and customs fees covered by Ashdeco. Your shipment includes tracking and insurance.
Crafted with Your Approval
We share photos or video of your unfinished piece and again when it is complete. We make agreed adjustments and request your approval before moving forward. Your piece is packed and shipped only after you approve the final version.
Delivery Timing
Production timing varies with the piece, your feedback and any agreed revisions. Review and revision time can extend the production timeline. Estimated transit is 5–7 business days after dispatch and may vary by destination and carrier. Your delivery timeline includes crafting, customer reviews, packing and transit.
30-Day Support for Eligible Issues
If your piece arrives damaged, defective or incorrect, contact support@ashdeco.com within 30 calendar days of delivery with your order number and photos. We will review your claim and arrange an appropriate return or replacement. Return shipping for approved claims is fully covered by Ashdeco.
Made-to-Order & Personalised Pieces
Made-to-order and personalised pieces are not eligible for returns due to a change of mind or personal preference. This does not exclude support for eligible damaged, defective or incorrect items. Please contact us before sending any item back.
Every plank carries its own grain, color, and knots. These aren't flaws - they are time's signature, the fingerprint of a tree that lived for decades. When you touch a Ashdeco table, you're touching the years it stood through.
Walnut · 1 of 1Oak grainNatural knotLive edgeAnnual rings
100%
Each tabletop is one of a kind - there is no second copy anywhere on Earth
30-80 yrs
Average age of the tree - every grain ring is a season it lived through
0 defects
Knots, mineral streaks, and grain shifts are signatures - never manufacturing flaws
Everything you need to know about our pieces, commissions, and care.
How long until my piece arrives?
Shipping itself is quick: 5 to 7 business days once your piece leaves our workshop. Most of the time goes into crafting your piece and your photo approval. We craft your piece, send you photos to approve, and ship it after you approve. Crafting and approval usually take 7 to 14 business days, so the estimated total is 12 to 21 business days. A slow photo approval can extend this. During holidays or busy periods it may take longer, and if there is a significant delay we will email you. All shipments include tracking and insurance.
Do you ship internationally?
Yes, we ship worldwide. We offer free shipping on all orders.
How long does a commission take?
4-8 weeks depending on complexity. A 6-seater dining table takes ~6 weeks, a console cabinet ~4 weeks, a large sideboard ~8 weeks.
Wipe with a damp cloth. Do not use chemicals. Apply wood oil 1-2 times per year (we include a starter bottle). Avoid direct sunlight and big humidity changes.
What if my piece develops cracks?
Wood expands and contracts with humidity. Minor cracks are natural and part of the material. Major cracks within the first year: we fix free. After 1 year, we charge labor only.
Can I return a piece?
Yes, within 30 days of delivery if your piece has a manufacturer defect or was damaged in shipping. To start, email support@ashdeco.com with your order number and the reason. For defective, damaged or incorrect items we send a prepaid return label and cover return shipping. Once we receive and inspect the returned piece, we send a replacement or a refund. Refunds are processed within 2 business days after we receive your return. Custom or personalized pieces cannot be returned. See our full Refund Policy for exchanges and other details.
