Frequently Asked Questions

1. What is Ashdeco and what kind of furniture do you make?

Ashdeco is a premium handcrafted wood furniture brand established in Vietnam in 2024. We specialize in designing and manufacturing high-end products from sustainable, natural wood with a "one-of-a-kind" philosophy. Because we highlight non-repetitive, natural wood grains, every piece of our artisanal furniture is unique. Our product range varies from large-scale home furniture-like dining tables and living room sets-to sophisticated, heavy-duty pet furniture, such as solid wood cat trees for large cats.

2. Is Ashdeco a legally registered and protected brand?

Yes, Ashdeco is a fully registered and legally protected trademark. This certification guarantees that our customers receive authentic, high-quality handcrafted furniture that meets our rigorous brand standards for structural durability, safety, and artistic value.

3. What materials are used in Ashdeco furniture?

Our furniture is crafted from high-quality, sustainable natural woods, including premium solid wood and authentic driftwood. If you would like to know the exact wood species used for a specific product, please contact our consulting team for detailed information.

4. Do you offer custom furniture design services?

Yes, we do! We offer customization options so you can personalize the design, size, and finish of the product to perfectly fit your specific needs and living space.

5. Do Ashdeco products require assembly?

Yes, our items require straightforward assembly upon delivery. But don’t worry every product comes with all the necessary hardware, brackets, and clear step-by-step instructions so you can mount and set up your furniture with ease. If you need any help, our customer support team is always ready to assist you.

6. Is the wood treated against termites and moisture?

Absolutely. We take wood preservation and termite protection very seriously to ensure the longevity of your furniture:

The solid wood is thoroughly dried and treated before production.

A premium protective spray coating is applied to the finished product.

Each item is carefully packaged to block moisture and mold during transit, which actively prevents termite damage.

7. What is the weight capacity of your shelves and tables?

Our solid wood furniture is built for heavy-duty daily use:

Floating Shelves: Support approximately 66 lbs.

Console Tables: Support between 110 - 176 lbs.
(Note: Exact load capacity may vary slightly depending on the specific design and your wall anchoring).

8. How heavy are the shipping packages?

The total package weight ranges from 22 to 100 lbs, depending on the exact product type and size you order.

9. How should I care for and maintain my solid wood furniture?

Each Ashdeco product comes with specific care instructions. To keep your natural wood furniture looking beautiful for generations, we generally recommend:

Regular dusting with a soft, dry cloth.

Using gentle cleaning products specifically formulated for natural wood.

Avoiding harsh chemical cleaners, direct prolonged sunlight, and wiping up excessive moisture immediately.

10. Do you offer worldwide delivery? How long does shipping take?

We currently ship worldwide via UPS, FedEx, USPS, Local Post, and other carriers. Delivery time depends on your location and order details - check our estimated timeline here.