Our promise

1-Year Limited Warranty.

Every Ashdeco piece is made by hand from solid wood. We warrant that each piece is free from defects in materials and workmanship, with a 1-year limited warranty that starts on the day your order is delivered.

  • 1 yearFrom the day your order is delivered.
  • Every categoryAll Ashdeco products are covered.
  • Repair or replaceParts with a proven defect.
  • Claim by emailPhotos and your order number.

What the warranty covers

The warranty applies to every product category we sell. If a piece shows a defect caused by how it was made during the warranty period, we will repair or replace the defective parts. We choose the option that fits the problem after we review your claim.

Because every piece is handcrafted, the warranty covers the repair or replacement of parts with a proven defect in materials or workmanship. It does not apply to normal wear and tear, improper use, mishandling, or the natural character of the materials.

What the warranty does not cover

  • Improper or abnormal use of the piece.
  • Harsh chemicals, abrasive cleaners or strong cleaning products.
  • Negligence, misuse, natural wear and tear, or accidents, including burns, cuts, scratches, tears, peeling, water damage, dents and damage caused by pets.
  • Natural disasters and other events beyond human control, such as floods and earthquakes.
  • Natural aging from regular use, such as fading, surface scratches, discoloration, or corrosion caused by cleaning methods, water or the room's environment. These come with use over time and are not manufacturing defects.

After the warranty ends

If a manufacturing defect is reported after the warranty period, we may help with the cost of materials or replacement parts. All labor and shipping costs, if any, are paid by the customer.

If your piece arrives damaged

A piece that arrives damaged, defective or incorrect is handled under our Return and Refund Policy. Contact us within 30 calendar days of delivery with your order number and photos. Return shipping for approved claims is covered by Ashdeco.