How Ashdeco Packs and Ships Furniture: Workshop to Your Door

Quick Answer: Ashdeco treats the wood before production, applies a protective spray coating to the finished piece, and packs each item to avoid moisture and mold. You review photos before finishing and again before dispatch. Shipping is complimentary worldwide, with duties and import taxes covered, plus tracking and insurance.

You have picked the piece, and maybe customized the size. The next question is the one most furniture sites skip: what happens between "order placed" and the box at your door. Here is the real sequence.

Step 1: Wood Treatment Before Production

The wood is thoroughly treated before production begins. After crafting, a protective spray coating is applied to the finished piece. Both steps protect the wood against moisture damage.

Step 2: Packaging Built to Avoid Moisture and Mold

Solid wood reacts to humidity and temperature changes in transit. This matters most on long international routes. Each item is carefully packaged to avoid moisture and mold, which helps prevent termite damage. Larger pieces like tables and cabinets may need custom crating.

Included with every orderFree shipping on all orders.Duties and import taxes covered by Ashdeco. Photos for your approval before dispatch.Shop Trending Made to your sizeYour size, your finish.Custom sizing and a priority design consultation are included with every order.Shop Trending

Step 3: Photos of Your Piece Before Finishing and Before Dispatch

For made-to-order and personalised pieces, Ashdeco shares photos or videos at two points. You review the unfinished piece before finishing begins. You review the finished piece before dispatch.

Packing and shipping begin only after you approve the finished version. This matters most on custom-sized orders. You can confirm the dimensions, wood tone, and finish before the piece is boxed.

Step 4: Worldwide Shipping With Duties Covered

Standard shipping is complimentary on every order, worldwide, with no minimum spend. International orders are delivered duty paid. Ashdeco covers import duties, taxes, and customs fees. They are not added as a surprise at your border. Every shipment includes tracking and insurance.

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How Long Delivery Takes

Many product pages give this estimate:

• Crafting: typically 7-14 business days, depending on the piece.
• Transit: about 5-7 business days after dispatch.
• Total: roughly 12-21 business days.

Customer review time and agreed revisions can extend this. Larger pieces can take longer. See the full shipping and delivery policy.

Questions to Ask Any Furniture Seller

Heavy solid wood is easy to damage in transit. Before you buy from anyone, ask these questions:

• Who pays duties and import taxes?
• Is shipping insured, and is tracking included?
• Will I see the finished piece before it ships?
• How is the wood protected against moisture in transit?
• What happens if it arrives damaged?

Ashdeco's answers are above: duties covered, insured and tracked shipping, a review before dispatch, moisture-aware packing, and a 30-day damage claim process.

FAQ

What happens if my piece arrives damaged?

Contact support@ashdeco.com within 30 calendar days of delivery. Include your order number and photos. Return shipping for approved claims is covered by Ashdeco.

Do I pay customs or import fees separately?

No. International orders are delivered duty paid. Ashdeco covers import duties, taxes, and customs fees.

How do I know my piece matches what I ordered before it ships?

You review photos or videos of the unfinished piece, then of the finished piece. Packing and shipping begin after you approve the finished version.

Can I return a made-to-order piece if I change my mind?

No. Made-to-order and personalised pieces are not eligible for change-of-mind returns. Check the return and refund policy before ordering.

Is shipping really free?

Yes. Standard shipping is complimentary on every order, with no minimum spend.

Ready to order? Browse all collections or request a complimentary consultation for a custom-sized piece.